FREQUENTLY ASKED QUESTIONS

What countries is True Royalty TV available in?

True Royalty TV is available in the UK, USA, Canada, Australia, New Zealand and Ireland.
If you want to know when we will be available in a different country, click here to register for notifications.

Where can I watch True Royalty TV?

We are available accross several streaming devices as well on select TV provider partners.
STREAMING (COMPUTER, MOBILE, TABLE, TV)
If you activate a subscription via our apps or website, you can then login accross with your email address accross all devices: Apple mobile or tablet, Android mobile or tabletRoku, Amazon Fire TV, Apple TV, Android TV or by casting from with Google Chromecast.
TV PARTNERS
If you subscribe via one of our TV partner providers, you are subscribed on their platform and thus must contact them for any customer support queries. Click here to find out more.

Why do you require my billing details for a free trial?

The reason we ask new customers for their billing details even when they sign up for a free trial is for pre-authorisation security.
Asking for billing details, even if we don’t charge for free trials, allows us to verify someone is a real human user. This eliminates a lot of age, location and legality requirements rather than just letting anyone in.
Also, for every subscriber we carry, we incur fees for serving the content in our six territories as well as streaming charges, music licenses, admin and staff. So if we just let anyone in without using a security check, we wouldn’t be able to survive and deliver this service.
You’ll notice that all online subscription services (as well as airlines, restaurants, car rentals, etc.) follow the same procedure. 
Please note that no charges will ever be applied to your chosen billing method during a free trial with us. You will only be charged if you decide to stay on past the free trial period. We also send an email three days before your trial ends to remind you it’s happening, and how to cancel or continue.
In addition, if there are any issues with your billing, we can take care of cancellation, trial extension and refund requests for you.

How can I manage my subscription (cancel/renew)?

All you need is the email address you signed up with to access your account management here: https://trueroyalty.tv/hostedaccount
If you have any problems, please contact our customer support team by clicking here.

How can I reach your customer support team?

Click here to reach customer support.